Refund and Cancellation Policy

1. Company information

Boost My Businesses Ltd is registered in England and Wales under Company No. 17313018. Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.

2. Scope and statutory rights

This policy applies to subscriptions and one-time services bought from Boost My Businesses Ltd. It does not limit rights that cannot be excluded by law.

For UK consumers, our services and digital content are subject to the Consumer Rights Act 2015 and, for distance contracts, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For EU consumers, applicable national law implementing the Consumer Rights Directive 2011/83/EU also applies.

A consumer is an individual acting mainly outside their trade, business, craft or profession. The statutory cooling-off rights below do not apply to business customers.

3. 14-day right of withdrawal

UK and EU consumers who buy online may withdraw without giving a reason within 14 days after the service contract is concluded. To exercise this right, send a clear statement to growth@boostmybusinesses.com before the period expires.

If you expressly ask us to begin a service during the 14-day period and then withdraw, we may deduct or charge a proportionate amount for the service supplied up to withdrawal. If the service has been fully performed after your express request and acknowledgement, the right of withdrawal may be lost where the law permits.

For digital content not supplied on a tangible medium, the withdrawal right may be lost once supply begins only if you gave prior express consent and acknowledged that consequence.

4. Faulty or non-conforming services

Services must be performed with reasonable care and skill and match binding information provided about them. Digital content must meet the statutory standards of satisfactory quality, fitness for purpose and conformity with description.

Where those standards are not met, consumers may be entitled to repeat performance, repair or replacement, a price reduction or refund, as applicable. We will not refuse a remedy that the law requires.

5. Subscriptions and cancellations

You may cancel a subscription to prevent future renewal by contacting us before the renewal date. Access normally continues until the end of the paid period.

After the statutory withdrawal period, unused time is not normally refunded unless the service is faulty, we fail to deliver it, we agree otherwise in writing, or applicable law requires a refund. Duplicate charges and confirmed billing errors will be refunded.

6. Custom and one-time work

For strategy, setup, implementation, consulting or custom work, the order will identify the deliverables and start date. If a consumer validly withdraws after asking us to start, the refund may be reduced by the proportion already supplied. Any exception to withdrawal rights will apply only where legally available and clearly disclosed before purchase.

7. How to request a cancellation or refund

Send your request to:

Please include:

• your full name and purchase email
• the service, plan and order or invoice reference
• the purchase date
• whether you are withdrawing, cancelling renewal or reporting a service problem
• a short explanation and any relevant evidence for a fault or billing error

8. Refund timing and method

Where a consumer validly withdraws, we will issue the amount due without undue delay and no later than 14 days after being informed of the decision to withdraw. Unless otherwise agreed, we use the original payment method and do not charge a refund fee. Your bank or payment provider may need additional time to display the credit.

Other approved refunds are normally initiated within 5 to 10 business days.